Your Future Begins Here
We are certified with ISO TS16949:2009, ISO 9001:2008, ISO14001:2004 and ISO/IEC 27001:2013 and poised for business expansion. We are looking for passionate with a positive “can-do” attitude candidates to join us in forging our future journey together. If you think you have what it takes, we would like to hear from you!
Your Future Begins Here
We are certified with ISO TS16949:2009, ISO 9001:2008, ISO14001:2004 and ISO/IEC 27001:2013 and poised for business expansion. We are looking for passionate with a positive “can-do” attitude candidates to join us in forging our future journey together. If you think you have what it takes, we would like to hear from you!
We are looking for Customer Service Professionals (SOC Advisors) to join our Contact Center, serving as the front line in addressing customer concerns. This role requires a level of tech-savviness to handle phone inquiries while efficiently using a computer to search for information and enter data. As the SOC Call Center provides 24/7 phone support, night shifts, weekends and overnight shifts are required.
RESPONSIBILITIES
- To handle inbound and outbound telephone calls, emails, and other tasks effectively and efficiently.
- To provide first-level technical support according to procedures and available tools to ensure resolution fix end to end.
- To manage and resolve customer issues quickly and to their complete satisfaction from inquiries and requests based on the latest updates communicated.
- To keep our customers informed about our line of products and services, and how best to utilize them.
- To manage existing customer requests for data updates, account renewal, migration, sold replacement, troubleshooting, and complaint management.
- To identify and provide input to customer problems so that handling can be improved, or even better the issues eliminated.
- To assist installers in registering, test, and activate a new account in the system.
- To manage alerts involving theft, crash-call requests, and Stolen Vehicle Recovery following strictly the guidelines from superior.
- To undertake any ad-hoc duties assigned by the Supervisor and/or from the management occasionally.
QUALIFICATIONS
- Passes a minimum diploma/degree or its equivalent in any discipline.
- At least 1-2 years (s) of working experience in a customer-oriented industry-telemarketing, customer service, or help desk.
- Good communication skills in English and Bahasa Malaysia.
- Excellent work attitude with good time management.
CSE is a leading solution provider for the automotive, fleet, and insurance industries and we are looking for an enthusiastic, young individual who thrives in a fast-paced environment, is eager to learn, and is passionate about making an impact.
In this role, you will be instrumental in driving sales and boosting brand awareness, while gaining hands-on experience in various sales and marketing activities. You will collaborate closely with our teams to develop and execute strategies that increase sales and promote our brand, helping to shape our growth trajectory.
If you are ready to take ownership of your work, bring fresh ideas to the table and contribute to a company that values ambition and innovation, we want to hear from you! Come be part of our team and grow your skills while actively contributing to our success.
RESPONSIBILITIES
- Assist in developing and implementing sales and marketing strategies to achieve company goals.
- Conduct market research to identify potential customers and market trends.
- Follow up on leads and conduct sales presentations to showcase products or services.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Monitor and analyse sales and marketing metrics to assess performance and identify areas for improvement.
- Provide administrative support (e.g. marketing tools and materials are available and stock is updated with dealers).
- Participate in the company’s strategic planning
- Stay updated on industry trends and competitors’ activities to inform sales and marketing strategies.
QUALIFICATIONS
- A degree in any field, preferably business, marketing, etc.
- 1 to 2 years of experience in sales and marketing roles, preferably in a similar industry.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Creative thinking and problem-solving skills.
- Attention to detail and a results-oriented mindset
The Sales Consultant is responsible for engaging with prospective clients who visit our branch, educating them about motor insurance products, vehicle security solutions, and tracking devices. This role involves assessing customer needs, presenting appropriate products, and closing sales to meet or exceed company targets. The Consultant will also be responsible for providing top-notch customer service to ensure high customer satisfaction and retention.
RESPONSIBILITIES
Sales and Promotion
- Engage with walk-in customers, understand their needs, and provide information on motor insurance options, vehicle security systems, and tracking solutions.
- Present product features, benefits, and pricing, and address customer questions to build product value.
- Conduct product demonstrations, if applicable, to show customers the benefits of tracking devices and security features.
Customer Needs Assessment
- Listen actively to customer requirements and preferences to recommend suitable products.
- Use a consultative sales approach to tailor insurance policies and security packages to meet individual customer needs.
Closing Sales and Meeting Targets
- Process sales transactions accurately and handle documentation related to insurance policies and device installation.
- Achieve monthly and quarterly sales targets set by the Sales Manager.
- Follow up with customers to ensure satisfaction and identify potential upselling opportunities.
Customer Service and Relationship Management
- Provide post-sale support, ensuring customers understand product and policy details and addressing any concerns.
- Handle customer complaints and escalate issues when necessary to maintain satisfaction and loyalty.
- Develop and maintain strong relationships with clients, encouraging repeat business and referrals.
Market Awareness
- Stay updated on industry trends, competitor products, and market dynamics related to motor insurance, vehicle security, and tracking technology.
- Provide feedback to management regarding customer preferences, product enhancements, and sales challenges.
Administrative Duties
- Maintain accurate records of sales activities, customer interactions, and inventory.
- Prepare regular sales reports for review by the Sales Manager.
- Ensure compliance with company policies, industry regulations, and insurance underwriting guidelines.
QUALIFICATIONS
- Minimum diploma in business, marketing, or a related field.
- 1-2 years of experience in sales, customer service, or insurance, preferably in motor insurance or automotive sales.
- Fresh graduates and those without the relevant experience, training will be provided.
- Strong communication and interpersonal skills to engage customers effectively.
- Demonstrated ability to understand technical product information and explain it to customers clearly.
- Excellent negotiation and closing skills.
- Basic proficiency in MS Office.
- Customer-centric approach with a proactive attitude toward resolving issues.
- Strong attention to detail, especially in documentation and policy processing.
- Results-oriented, with the ability to work independently and as part of a team.
- High integrity and ethical standards, particularly in handling sensitive customer information.
- Regularly stationed in the showroom or office to engage walk-in customers.
- May require occasional extended hours during high customer demand periods.
Cobra, a leading solutions provider for the automotive, fleet, insurance and fintech industries, is looking for Product Platform Managers/Engineers to take spearhead our Telematics product expansion plans and shape the future of connected technologies.
RESPONSIBILITIES
-
- Lead product testing and development.
- Oversee projects for existing and new markets.
- Build relationships with third-party vendors.
- Support Sales with presentations and technical documentation.
- Initiate new product features based on market research.
- Manage product updates and hardware sourcing.
- Track project progress, adjusting scope, schedule, and costs as needed.
- Maintain client relationships and mitigate project risks.
- Conduct “Train the Trainer” sessions for staff and clients.
QUALIFICATIONS
- Degree / Diploma in Information Technology, Electronics Engineering or relevant areas of study
- Experience in project management and product training
- Strong presentation skills with good time management
- Proactive and motivated with strong initiative to get tasks done
- Good attitude and communication skills
- Organized, meticulous with strong planning skills
You will be responsible for conducting a comprehensive technical analysis of parts returned under warranty claims. Your expertise and meticulous approach will play a crucial role in determining the validity of warranty claims and ensuring that our customers receive the highest quality service and products.
RESPONSIBILITIES
- Thoroughly examine and assess parts returned under warranty claims to determine the root cause of failure and whether they meet the criteria for warranty coverage.
- Perform in-depth technical analysis of returned parts, utilizing various diagnostic tools, testing equipment, and methodologies to identify defects, malfunction causes, and potential misuse.
- Maintain detailed and accurate records of all analysis performed, including testing results, observations, and conclusions. Prepare comprehensive technical reports to support warranty claims decisions.
- Collaborate with cross-functional teams, including customer service, engineering, quality assurance, and manufacturing, to gather relevant information and insights for accurate claims assessment.
- Implement and adhere to quality control processes to ensure accurate, consistent, and reliable analysis outcomes. Participate in continuous improvement efforts to enhance the warranty claims validation process.
- Provide technical expertise and guidance to internal stakeholders and external partners on the technical aspects of warranty claims, serving as a subject matter expert in identifying failures and contributing factors.
- Conduct root cause analysis to identify systemic issues, recurring problems, or potential design flaws that might contribute to the failure of parts under warranty.
- Analyse trends and patterns in warranty claims data to identify areas for improvement in product design, manufacturing, or customer support.
- To ensure “Zero” Come Back Job (CBJ) on all repair jobs completed and meeting the timeline provided for feedback.
QUALIFICATIONS
- Diploma/Bachelor’s degree in Electronic Engineering or related technical field.
- Proven experience in technical analysis, preferably in warranty claims validation or quality control capacity.
- Proficiency in using various diagnostic tools, testing equipment, and software applications for technical analysis.
- Strong analytical and problem-solving skills, with the ability to dissect complex technical issues and identify root causes.
- Detail-oriented with excellent organizational and documentation skills.
- Effective communication skills, both written and verbal.
- Collaborative team player with the ability to work across departments.
As a Warehouse Assistant cum Driver, you will play a key role in ensuring smooth operations in both the warehouse and delivery processes.
RESPONSIBILITIES
- Assist the Warehouse Executive in the daily delivery operation of incoming and outgoing goods.
- Plan Delivery to customers in coordination with the Warehouse Executive
- Ensure the safety of goods and properly stored in the right location
- Ensure part picking is according to the pick list or delivery order to production and customers.
- Ensure all the van and bonded trucks are properly maintained as per schedule to minimize unnecessary breakdowns.
- Ensure all vans and bonded trucks send to Puspakom for inspection as per schedule.
- Ensure part movement in and out of the warehouse with proper documents to maintain stock accuracy.
- Support spare part activities (prepare as per the requirement arranged by the planner)
- Able to handle warehouse equipment including forklift, van, lorry, and trolley, and be responsible for maintenance and proper usage of these equipment.
- Maintain the level of safety and housekeeping of the warehouse
- Ensure FIFO for part movement is in practice at all time
- Ensure 100% On Time Delivery to Customers.
QUALIFICATIONS
At least 6 months of relevant work experience as a General Driver License (GDL) holder or in a similar warehouse assistant/driver role.
Join our team as a Fleet Technical Support Executive and play a crucial role in ensuring seamless functionality and support for our fleet solutions. This role is ideal for someone with strong technical troubleshooting skills, excellent communication abilities, and a proactive approach to customer satisfaction.
RESPONSIBILITIES
Trouble Shooting Support
- To proactively monitor for anomalies (health check) for all fleet devices across all platforms.
- To provide “Over the Air” (OTA) support for technical inquiries and troubleshooting requests received for all fleet customers, and standby for any unexpected issues outside of working hours.
- To provide support to Field Technicians/Engineers during their on-site troubleshooting with standby for unexpected issues outside of working hours.
- To assist in the diagnosis and resolution of device issues, liaising with Platform, IT, HW team, and any Third party (Vendors) to rectify issues on time.
- To act proactively in checking the device/system faults and providing diagnosis and resolutions.
- To gather information on customers’ issues and identify as well as resolve issues raised during your working hours with standby for unexpected issues outside of working hours.
- To provide total support to all our telematics systems and products.
- To demonstrate clear communication skills, problem-solving skills, and good telephone manners as a professional in technical support and client relations.
Product and Platform – Trial Support
- To monitor all trial programs for fleet solutions and to ensure devices are accounted for before and after the trial period.
- To assist in ensuring new fleet solutions are monitored for the first one (1) to two (2) months, (depending on the fleet size) with proper guidance to the fleet operators’ PIC to enable them to maximize operational efficiency with our system/device.
- To support the Platform Team with trials, testing, and monitoring the performance of all new features and functions for fleet applications across platforms.
- To liaise with the VID and Platform team to evaluate and diagnose any unique, non-recurring, and recurring problems, as well as to work on solutions where relevant.
- To document and/or summarize problems, and issues and to communicate with the Platform, IT/HW teams and Vendor for solutions.
General Reporting
- To report key operational metrics to the Head of Technical Support and/or Senior Manager.
- To prioritize and manage all open issues simultaneously to ensure issues raised are resolved within the timeline provided.
- To manage and record all tasks via the Ticketing system.
- To maintain accurate and timely reports and/or system updates to ensure all closing till the end.
- To ensure that any calls and queries are attended to promptly.
QUALIFICATIONS
- A graduate in a technical, science or engineering degree OR significant experience in a technical support role with strong problem solving skills
- At least 2 year(s) of working experience in a customer oriented industry – telemarketing, customer service or help desk
- Able to demonstrate clear communication and excellent interpersonal skills.
- Good understanding of computer systems, mobile devices and other tech products with hands-on experience.
- Ability to diagnose and troubleshoot technical issues providing step-by-step technical guide both written and verbal prioritizing timeline in solving issues with feedback to customers.
- Positive work attitude with good time management skill.